Last updated: 18/08/2025

At TRAZO, we value your trust. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, purchase our products, or interact with us. By using our website, you agree to the practices described here.

1. Information We Collect

We may collect the following types of information when you shop with us or interact with our website:

• Personal information: name, shipping and billing address, phone number, email address, payment details

• Account details (if you create one): username, password, order history

• Browsing data: device information, IP address, pages visited, cookies, and other analytics data

• Communications: emails, messages, or inquiries you send to us

2. How We Use Your Information

We use your data for:

• Processing and delivering your orders

• Providing customer support and responding to inquiries

• Sending order confirmations, updates, and shipping notifications

• Improving our website, products, and customer experience

• Marketing and promotional communications (if you opt in)

• Fraud prevention and compliance with legal obligations

3. Sharing Your Information

We do not sell your personal data. However, we may share it with trusted third parties to provide our services, including:

• Payment processors (e.g., credit card companies, PayPal)

• Shipping and delivery providers

• Service providers for website hosting, analytics, and marketing tools (e.g., Google Analytics, Meta Pixel)

These partners are only allowed to use your information as necessary to perform their services.

4. International Customers

Since TRAZO ships worldwide, your information may be processed outside your country of residence. We take steps to ensure your data is handled in accordance with international privacy standards, including GDPR (Europe) and CCPA (California).

5. Cookies & Tracking

Our website uses cookies and similar technologies to:

• Remember your preferences

• Improve website functionality

• Analyze traffic and performance

• Show you relevant ads

You may choose to disable cookies in your browser settings, though some features of our site may not function properly.

6. Data Protection & Security

We use industry-standard measures such as encryption, secure servers, and restricted access to safeguard your personal data. However, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We keep your personal information only as long as necessary:

• Order and transaction data: retained for legal, tax, and accounting purposes

• Marketing communications: retained until you unsubscribe or request deletion

• Account data: kept while your account is active or until you request deletion

8. Your Rights

Depending on your location, you may have rights to:

• Access, correct, or update your personal data

• Request deletion of your data

• Opt out of marketing communications

• Restrict or object to certain data processing activities

To exercise these rights, please contact us at the email below.

9. Children’s Privacy

TRAZO does not knowingly collect personal information from children under 13 (or 16 in the EU). If we become aware that a child has provided personal information, we will delete it immediately.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date. We encourage you to review this policy periodically.