Standard shipping.
For national purchases shipping fees are included.
The estimated delivery time takes anywhere from 24 to 48 hours; and up to 5 business days for remote areas.
Detailed delivery information must be confirmed. Address requires a person present to receive the package. Packages will not be delivered without a someone being present to sign for receipt.
International shipping available.
Delivery times and rates depend on each location.
DISCLAIMER
All packages are subject to customs inspection and payment of taxes. The amount will depend on your country’s customs.
Therefore, DHL and TRAZO are exempt from this responsibility.
Delivery times and rates depend on each location.
INTERNATIONAL TRANSIT TIMES (source DHL)
LOCATIONS
Central America – 1 day
Miami, Florida – 1 day
Rest of the USA & Canada – 2 to 3 days
Mexico, Caribbean and South America – 2 days
Europe – 3 days
Top Asia / Rest of Asia – 3 to 4 days
Rest of the World – 5 days
What are the shipping fees?
National shipping fees included. Except in specific exchange or return cases.
INTERNATIONAL RATES (source DHL)
AMERICAN CONTINENT
1Kg $45.50 / 1.5Kg $46.04 / 2Kg $50.72
No same day delivery available.
Products are covered by a warranty for manufacturing defects or hidden defects, which is valid for 30 calendar days from the date you received your product(s) and includes logistics services.
The return policy does not apply in any of the following cases:
The product was used.
The product suffered damage, mistreatment, or wear unrelated to Dante®️.
The warranty has expired.
Once the warranty has expired, repairs, exchanges, or returns cannot be made.
You made a mistake in the size or product when placing the order.
The product(s) did not fit or you did not like them when trying them on.
You found defects in your products according to our warranty policy.
If you made a mistake in the size or product, the product did not fit, or you did not like it, you must request the exchange within the first 10 business days from the date you received your product(s).
To validate the warranty policy for manufacturing defects, you must request the exchange within the first 30 business days from the date you received your product(s).
Returns and/or exchanges do not apply to discounted merchandise.
If the warranty policy applies, send your product(s) well-packaged and sealed.
30 days in case of manufacturing defects.
10 days in other cases as described above.
Contact customer serviceProvide a simple process for initiating returns or exchanges, including whether to contact customer service.
Trazo does not guarantee the availability of the size, so if there are no products in your size, you can request an exchange for a different model.
Refunds apply for items with manufacturing defects only.
Provide an estimated time frame for when the refund will be processed after the return is received.
Within 24 hours or before your order has been shipped.
Artisanal Wear.
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